Shipping policy

At Crib Elegante, we want getting your new furniture home to be as easy as picking it out. Here's everything you need to know about how we ship.

FREE SHIPPING
Every order ships free. No minimums, no hidden fees.

PROCESSING TIME
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day. You'll receive an order confirmation email right after checkout.

DELIVERY TIME
Once shipped, most orders arrive within 5–7 business days. Larger items like bed frames, sofas and TV stands may occasionally take a few extra days. Delivery times are estimates and can be affected by carrier delays, weather or high-volume periods.

ORDER TRACKING
As soon as your order ships, we'll email you a tracking number so you can follow it right to your door. Please allow up to 48 hours for tracking information to update.

MULTIPLE ITEMS
If you order more than one item, your pieces may ship separately and arrive on different days. You'll receive tracking for each package.

SHIPPING ADDRESS
Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.

DAMAGED OR MISSING ITEMS
If your order arrives damaged or something is missing, contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll make it right with a replacement or refund.

LOST OR STOLEN PACKAGES
If your tracking shows delivered but you can't find your package, check with neighbors and around your property, then reach out to us. We'll work with the carrier to help locate it.

RETURNS
Not in love with it? We offer 30-day easy returns on items in original condition. See our Refund Policy for full details.

QUESTIONS?
Our Customer Care team is happy to help. Email us at Cribelegante@protonmail.com.